it’s not that i want to particularly bitch about Bank of China (i was an ex-customer of them) but i was totally appalled by the whole incident that happened at the Bank of China subbranch at Maxwell House. I needed a place to sit down and use my own laptop and saw that the bank was quite empty (with only 1 customer), i went in and took a sit. after sitting down for at 15 mins, seeing only 3 customers coming in to make bank transactions, i suppose that i can stay in the premise for another 15 mins till my next appointment time.
but the highly responsible and committed Cisco staff in the bank approached me and asked me what am i doing there and whether i’m a customer of the bank. i replied “no, i’m not a customer of the bank.” and he told me that the premise is only for the customer of the bank and i cannot be inside the bank.
i do understand that technically the place is a private premise and they have the right to reject anyone they like with any crappy reasons. but with this country trying to become a service oriented, introducing GEMS, getting service industry to provide better service experience blah blah, i find such acts by the bank daunting. i wasn’t making a nuisance, making noise, creating unpleasant noise or sight or anything of such kind, and i get rejected from the premise is such a crazy thing.
looks like we have a long way to go to be a country of great service.
